graphic short list create an adventure contact us ask the concierge a question plan an adventure send a brochure home

City Concierge® Privacy Policy

In addition to reviewing this Privacy Policy, please read our Terms of Use . Your use of City Concierge® at or its other associated URLs constitutes agreement to its terms and conditions.

City Concierge, Inc. produces the City Concierge® ("City Concierge"). This policy does not cover information collected on sites linked to from whose URLs or sites do not belong to City Concierge, Inc.

This Privacy Policy may be modified from time to time; the date of the most recent revisions will appear on this page, so check back often. Continued access of by you constitutes your acceptance of any changes or revisions to the Privacy Policy.

It is the goal of City Concierge® to bring you information that is tailored to your individual needs and, at the same time, protect your privacy. The following is a summary of the various ways we treat the information you provide us while using our site.

City Concierge® uses this information to provide you with the service that you have requested. For example, if you purchase lodging reservations from us or an item in our store we will use your e-mail address to send you a confirmation notice and your address to ship you the package. We may also use this information to send you regular e-mail newsletters, inform you about new features, products or services, or other changes to the services.
We do not sell your email address, or personal residential address, or any information about you. Period.

City Concierge® has a strict policy and supports opt-in information collection. This means we only collect the personal identifiable information you give us.

City Concierge generally collects personally identifying information with your specific knowledge and consent. For instance, when you enter a Reservation Request, complete a survey, make a purchase, subscribe to our magazines, subscribe to our newsletters or register for any portion of our services, you are asked to provide information such as your e-mail address, name or phone number. Other information may also be collected and is used the same way, to provide you service.

City Concierge uses this information to provide you with the service you have requested. For example, if you subscribe to any of our newsletters, we may use your e-mail address to send you a confirmation notice and your email address to send you your newsletter. If you make vacation related purchases such as lodging, rental equipment, or group services, we will use this information to send you confirmations as well as the goods. We may also use the information to communicate with you about new features, products or services, or to improve the services that we offer by tailoring them to your needs.

City Concierge does not sell any of our users' personal information.
Period! We don't like and know you won't either. Unless otherwise specified, we may, however, share information with our affiliate business and with carefully selected companies who we think can offer you services and products of interest to you. For example, if you make a lodging reservation in Mammoth Lakes, we will give the owner or property management your contact information so that you can occupy the unit as they must know who they rent to. If you do not wish to have your information shared, write to us and tell us. If you do not wish to receive communications from us, simply follow the unsubscribe instructions contained within the e-mail. If you have registered on any part of City Concierge you may also change or update your member references or information within any section of the site where you have signed up, registered or created any type of account such as the Mammoth General Store online shopping area.

In addition, if you choose to purchase items through features on our site, we may forward your information to third parties for services such as credit card processing and order fulfillment. There are also times when you provide information about yourself to us in areas of the site that are managed or participated in by third parties, such as our Travel Partners. In such cases, the information may be used by us and by such third party(ies), each pursuant to its own policies. While City Concierge will seek to require such third parties to follow appropriate privacy policies and will not authorize them to use this information except for the express purpose for which it is provided, City Concierge does not bear any responsibility for any actions or policies of third parties. There may also be occasion when we are legally required to provide access to our database in order to cooperate with police investigations or other legal proceedings. In those instances, the information is provided only for that purpose.

You may have read about "cookies," nuggets of information that are placed by a Website in a storage place on your own computer. We use "session" cookies to control the display of ads, to track usage patterns on the site, to deliver editorial content, and to record repeat visitations in aggregate not you individually. We do not use cookies to track or keep track of your personal information. We can provide this convenience by placing a cookie on your computer but only at your request. For example, if you register on any part of City Concierge that information is not saved in any way except the correspondence in which it was placed. When you shop in our store, the shopping cart feature tracks your purchases with cookies. Our cookies may contain personally identifiable information and those cookies are never shared with anyone such as your password, so you don't have to re-enter it over and over on each visit. Some of our advertisers occasionally serve you cookies as well. We do not have control over cookies placed by advertisers. If you do not want cookies, your Web browser likely includes an option that allows you to not accept them. However, if you set your browser to refuse cookies, some portions of the City Concierge website will not function properly. While your individual information is protected as outlined above, we reserve the right to use aggregated, anonymous data about our users as a group for any business purpose, such as analyzing usage trends and seeking compatible advertisers and partners .

Many of the special deals and offers come in the form of banner ads with associated pop -up windows. The pop Ups are created by us and are used to show you the special travel deal, or offer. These advertisements are made and offered by us, for the only purpose of showing them to you so you can have complete information before your buy. If you choose not to display POP UPS you may be missing out on a special deal, purchase or sale. Please allow your browser to ACCEPT POP UPS from the City Concierge. We will never allow POP UPs on our site from other third party services. PERIOD. We hate them too!

Your Internet Protocol ("IP") address is usually associated with the place from which you enter the Internet, like your Internet Service Provider (Earthlink, AOL, SBC) your company or your university. We may use the IP address assigned to you to help diagnose problems with our server, gather broad demographic information, and administer our website. It tells us nothing about you personally. Nothing!

City Concierge® is not intended for use by children, especially those under age 13. No one under age 13 is allowed to provide any personal information or use our public discussion areas, forums and chats. Minors between the ages of 13 and 17 must get the permission of their parent(s) or legal guardian(s) before making purchases, including subscriptions, on this site. If your children disclose information about themselves in our public discussion areas, they may get unsolicited messages from other parties. Accordingly, you should tell them not to do so. We do not monitor any discussions or forums so it is your responsibility to monitor your kids use of the Internet.

If you have other concerns or questions about any aspect of this policy, you may also e-mail our Privacy Policy Coordinator at our headquarters in Los Angeles. We welcome your feedback. You can also send us regular mail at the following address:

City Concierge, Inc.
8033 Sunset Blvd. #401
Los Angeles, CA 90046

C/O Privacy Policy Coordinator