CANCELLATIONS: Cancellations must be made 30 days prior to your arrival date for winter and 14 days in summer. For cancellations less than 30/14 days, refunds are contingent on rebooking the unit, less a cancellation fee. Cancellation fee is $150.00 or 10% whichever is higher. Reservation changes are subject to a $50.00 fee when applicable (Reservation changes may not be available within the cancellation period.) To modify this policy you should consider vacation rental insurance which may cover your deposits and /or costs should someone become ill prior to your vacation.
PAYMENTS - During Christmas Holiday weeks and Presidents week, the reservation must be paid in full with a check. A credit card will hold the reservations for 7 days to allow the check to arrive, and will be automatically cancelled if it does not. During all other times payment by credit card or check is acceptable. Holiday bookings require a 100% payment within 7 days of booking by check or money order.
DEPOSITS - A 50% deposit is due within 7 days of booking. Final payment is due 30 days prior to arrival. Deposits by credit card are accepted through our on-line booking for non-holiday periods or by phone when booking date is within 7 days of arrival only.
SECURITY DEPOSITS: All units are individually owned and decorated. To avoid charges to your deposit, please do not remove any items from the unit. A refundable security deposit of $200 ($400 for winter holidays) for each unit is required upon registration in the form of a credit card or cash. Deposits are refundable following unit inspection (within 72 hours of your departure.)
PARKING: Each unit has parking for one vehicle in the garage. Second parking permits are issued on a first come, first served basis. Each vehicle will require a parking permit at check-in. Vehicles without a valid parking permit will be towed. No 3rd vehicles will be permitted.
SPECIAL REQUESTS: Specific unit numbers and bed configurations may be requested, but are not guaranteed. Specific units booked through our on-line interface cannot be 100% guaranteed and we reserve the right to move your reservation to a comparable unit. We do make every effort to honor your request.
CHECK IN TIME: 4:00 PM. Early check-ins may be available if your unit is ready. CHECK OUT TIME: 10:00 AM FIRM. Late check-outs are subject to additional fees. If you plan to arrive after office hours, a lock box is located just outside our office door for your convenience. Please call ahead for the current combination or refer to your confirmation. A member of our staff is on duty 24 hours. Should you require check-in assistance after office hours, please pickup the emergency phone located just outside our front office door. There are no Check ins /outs on Christmas 12/25.
RATES: Rates are subject to change without notice. Room rates are subject to a 13% Town of Mammoth Lakes Transient Occupancy Tax. All units have a 2 night minimum and vary from 3-6 nights during holiday periods. A booking fee of $35.00 will be added to each reservation
MAID SERVICE / TOWEL EXCHANGE: Our units are housekeeping units. Towels are exchanged at your door daily during winter, and every other day in summer. If you leave for the day, please place soiled towels on the floor of your entryway inside the unit. Upon departure, please place dishes in the dishwasher and take out the trash. We will clean and replace linens after you leave.
OCCUPANCY: Occupancy rates are strictly enforced. You may evicted for violating this important Mammoth Lakes law.
PETS: NO Pets in any Mountainback units.
NO SMOKING: No smoking inside units.
We do not guarantee snow. We provide towels and linens, but ask that you bring extra towels for the pool and spas. There are no refunds for poor snow conditions, severe weather or early departure.
This unit cannot be booked during Christmas and President's holiday reservations via the electronic interface. If you see a unit you like, or would like more choices please call the City Concierge office at 866-864-6444.
Property Manager 0108