Cancellations must be made 30 days prior to your
arrival date for winter and 14 days in summer. For cancellations less than
30/14 days, refunds are contingent on rebooking the unit, less a cancellation
fee. Cancellation fee is $150.00 or 10% whichever is higher. Reservation changes
are subject to a $50.00 fee when applicable (Reservation changes may not be available
within the cancellation period.) To modify this policy you should consider vacation rental insurance which may cover your deposits and /or costs should someone become ill prior to your vacation.
PAYMENTS - During Christmas Holiday weeks and Presidents week, the reservation
must be paid in full with a check. A credit card will hold the reservations for
7 days to allow the check to arrive, and will be automatically cancelled if it
does not. During all other times payment by credit card or check is acceptable.
Holiday bookings require a 100% payment within 7 days of booking by check or money
DEPOSITS - A 50% deposit is due within 7 days of booking. Final payment
is due 30 days prior to arrival. Deposits by credit card are accepted through
our on-line booking for non-holiday periods or by phone when booking date is within
7 days of arrival only.
SECURITY DEPOSITS: All units are individually owned and decorated. To avoid
charges to your deposit, please do not remove any items from the unit. A refundable
security deposit of $200 ($400 for winter holidays) for each unit is required
upon registration in the form of a credit card or cash. Deposits are refundable
following unit inspection (within 72 hours of your departure.)
PARKING: Each unit has parking for one vehicle in the garage. Second parking
permits are issued on a first come, first served basis. Each vehicle will
require a parking permit at check-in. Vehicles without a valid parking permit
will be towed. No 3rd vehicles will be permitted.
SPECIAL REQUESTS: Specific unit numbers and bed configurations may be requested,
but are not guaranteed. Specific units booked through our on-line interface
cannot be 100% guaranteed and we reserve the right to move your reservation
to a comparable unit. We do make every effort to honor your request.
CHECK IN TIME: 4:00 PM. Early check-ins may be
available if your unit is ready. CHECK OUT TIME10:00 AM FIRM. Late
check-outs are subject to additional fees. If you plan to arrive after office
hours, a lock box is located just outside our office door for your convenience.
Please call ahead for the current combination or refer to your confirmation. A
member of our staff is on duty 24 hours. Should you require check-in assistance
after office hours, please pickup the emergency phone located just outside our
front office door. There are no Check ins /outs on Christmas 12/25.
RATES: Rates are subject to change without notice. Room rates are subject
to a 13% Town of Mammoth Lakes Transient Occupancy Tax. All units have a 2
night minimum and vary from 3-6 nights during holiday periods. A booking fee
of $35.00 will be added to each reservation
MAD SERVICE / TOWEL EXCHANGE: Our units are housekeeping units. Towels are
exchanged at your door daily during winter, and every other day in summer.
If you leave for the day, please place soiled towels on the floor of your
entryway inside the unit. Upon departure, please place dishes in the dishwasher
and take out the trash. We will clean and replace linens after you leave.
PETS: Pets are only welcome in predesignated pet friendly units. Otherwise NO PETS
NO SMOKING: No
smoking inside units.
We do not guarantee snow. We provide towels and linens,
but ask that you bring extra towels for the pool and spas. There are no
refunds for poor snow conditions, severe weather or early departure.
This unit cannot be booked during Christmas and President's holiday reservations
via the electronic interface. If
you see a unit you like, or would like more choices please call the City Concierge
office at 866-864-6444.
Property Manager 0115