Policies for this Unit


PLEASE READ THE FOLLOWING TO ENSURE A MORE PLEASANT VACATION. These policies are specific to the unit you are currently viewing.

Cleaning Fee is NOT INCLUDED in the quoted price of this unit and will be added in at processing time not at check-out. Cleaning Fees run from $100 - $250.
Lake Tahoe "Z" Tax is NOT INCLUDED in the quoted price. It is $4.50 per night. It will be added in at processing time. Your final confirmation will reflect these two changes.
The price shown above is the total net rental amount. The amount shown does not include a booking fee, damage waiver or occupancy tax.

THE PROUD OWNERS OF THIS VACATION HOME HAVE GRACIOUSLY FURNISHED THEIR HOME FOR YOUR COMFORT AND ENJOYMENT. PLEASE TAKE CARE OF THEIR HOME AS IF IT WERE YOUR OWN!

Check In Time is 3:00 PM.  If you arrive early, go by the office and let them know you are in town.  Late Arrivals – Please fax a copy of your driver’s license to the office at 530-542-2528 or scan and email to us along with your rental agreement. You can self service at any time.  Go to office, and retrieve a large envelope with keys, map to the property, etc. in the large wooden check in box located adjacent to the rental office. If someone other than you is picking up the keys, the property manager must know.

Departure Time is 11:00 AM – Keys must be returned to the office.  Do not leave the keys in the unit. Do not turn the heaters off, but do turn them down to 55.  Please wash and put away all used dishes.  Take out the garage. If you depart prior to your scheduled departure date, please notify the office. Failure to complete the cleaning requirements will result in extra charges against your security deposit.

PAYMENTS / CANCELLATIONS:  50% is payable at the time of booking.  Payment in full is due 30 days prior to your arrival or 60 days prior during Christmas / New Years.  If the reservation has been made within that time frame, the full amount is due at time of booking.  If the payment is not received within these limits the reservation can be canceled without further notice. Visa /Mastercard, Cashiers Check or Money Order is accepted payment forms.
 
MAID AND LINEN SERVICE:  Housekeeping will set up the home you have rented and provide you with one set of towels and linens for your stay.  You may want to bring your own beach towels for summer visits.  Housekeeping will clean after your stay however it is your responsibility to clean during your stay.  Excessive cleaning will be charged against your security deposit. There is no daily maid service.

TELEPHONE: All local calls are free. If you want to make long distance you will need to use a calling card or your cell phone.

HOT WATER :  Our vacation homes do not offer unlimited hot water. Most properties have water heaters with 30-40 gallon capacity. Here are some tips to keep the hot water running:  stagger your showers and run the dishwasher and washer during the daytime.

NO SMOKING in any unit.  PETS are only allowed in pre-designated pet units. If you bring a pet into a non pet unit, you will forfeit your entire security deposit.

Additional items that are not provided in the vacation rental homes

You have rented a private residence. Please respect the owner’s belongings. Here are some guidelines to help you understand the expectations of the property manager and the owner of this home.


PLEASE FOLLOW THESE EASY INSTRUCTIONS FOR CLEAN UP PRIOR TO YOUR DEPARTURE If an additional security deposit is taken, your deposit will be refunded within 21 days of your departure if there is complete compliance with all of the above conditions. If there is missing property, any damages to the unit or its contents including water damage or if any parties that took place at the property, the security deposit will not be refunded. If there has been smoking in the unit there will be no refund.

HOUSE RULES

Please review your reservation.  A reservation number will be issued and you will receive a rental confirmation via e-mail. Please refer to your reservation number in any future correspondence.  We currently do not accept reservations during Christmas and President's holiday periods via our electronic interface. Please call the City Concierge office at 866-864-6444 for holiday reservations

PLEASE NOTE: Pricing and confirmation of reservation is not guaranteed until we charge your credit card and you receive a formal Rental Confirmation directly from Property Manager. Please refer to your reservation number in any future correspondence.

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