Policies for this unit

The price shown in the Online Booking Section is the TOTAL net rental amount before booking fee and tax. NOT the nightly rate. All reservations are assessed a booking fee and Town of Mammoth Lakes Transient Occupancy Tax. When booking online, a reservation number will be issued and you will receive an “initial” confirmation via e-mail. Prices are subject to change at any time. We accept Mastercard and Visa online, and other cards by calling the office. . PLEASE NOTE: Pricing and confirmation of reservation is not guaranteed until we charge your credit card and you receive a formal Rental Confirmation directly from the Property Manager. Please refer to your reservation number in any future correspondence.

PLEASE READ THE FOLLOWING TO ENSURE A MORE PLEASANT VACATION. THE PROUD OWNERS OF THIS VACATION HOME HAVE GRACIOUSLY FURNISHED THEIR HOME FOR YOUR COMFORT AND ENJOYMENT. PLEASE TAKE CARE OF THEIR HOME AS IF IT WERE YOUR OWN!

CHECK-IN is 4 PM / CHECK-OUT is 10 AM

IMPORTANT CONDITIONS AND RESTRICTIONS: Absolutely NO SMOKING / NO PETS. All units include luxury linens and towels, European bath amenities, luxury robes in master suite, “First Morning Welcome Basket” with organic coffee, unlimited local calls, free domestic and international long distance (with some restrictions), fully equipped kitchens, cable or satellite TV, and VCR or DVD. Most (but not all) units have high-speed Internet. DAILY MAID SERVICE is provided. Your credit card will act as a security deposit and will be charged for damages, theft, extra cleaning, lost keys and/or phone calls not covered by free service. A significant up front security deposit will be required when booking homes. We are not responsible for weather or road conditions, power, cable or telephone outages, pool or spa breakdowns, early departures and/or lost items. Entire deposit is subject to forfeiture if occupants exceed maximum capacity of unit (Town of Mammoth Lakes Municipal Code). Property Manager is NOT responsible for injury to guests or for loss of valuables. Found items will be returned upon request for a $25.00 service charge plus cost of shipping.

CANCELLATION POLICY: A deposit payment equal to 1/2 the rental amount is due at time of booking. Your final payment is due 21 days prior to your arrival (45 days for holiday reservations) to avoid cancellation. Your credit card will be charged. Your reservation is NOT REFUNDABLE if cancelled within 21 days of arrival (45 days for holiday reservations.) All cancellations outside that 21 or 45-day period are assessed a bookkeeping/cancellation fee ($125 or 10% whichever is higher for holiday reservations.) We reserve the right to transfer this reservation to another unit in the event of an emergency. For peace of mind, you may wish to purchase travel insurance. Please contact the City Concierge office at 866-864-6444 There are no check-ins' or check outs on Christmas Day. We reserve the right to move you to another unit in the event of an emergency. To modify this policy you should consider vacation rental insurance which may cover your deposits and /or costs should someone become ill prior to your vacation.

KEY PICK-UP AND RETURN PROCEDURES: Always bring your confirmation with you to Mammoth.
Keys are available after business hours in our 24-hour lobby entrance. Your keys and a town/complex map will be found in an envelope with your name on it in our combination lockbox on your left as you enter our 24-hour lobby entrance. The lockbox combination will be listed on your formal rental confirmation. Press those numbers in order and turn knob to right to open. Leave ALL keys in “KEY DROP” (adjacent to lockbox) at checkout. NEVER leave keys at the individual complexes. Property Manager has a 24 hour emergency phone. Listen carefully to the message. It will direct you to on-call personnel.

KEY PICK UP FOR TALLUS HOMES: Keys are picked up directly at Tallus. The concierge will meet you so you must call to arrange a time to meet the on site manager. The phone number is 760-934-5490. Property Manager has a 24 hour emergency phone. Listen carefully to the message. It will direct you to on-call personnel.

Property Manager 2064