Policies for Units Manged by Mammoth Reservation Bureau

PLEASE READ THE FOLLOWING TO ENSURE A MORE PLEASANT VACATION. These policies are specific to the unit you are currently viewing.

You warrant (when proceeding with reservations) that you are at least 21 years old and possess the legal authority to enter into this agreement and to use this website in accordance with the terms and conditions of this agreement. You agree to be financially responsible for all your use of this website as well as for the use of your name and credit card account to pay for products and services purchased at this website. You also warrant that all information supplied by you or members of your household in using this website is true and accurate.

(a) Reservation Charges. You agree that your credit card will be charged for the full cost of the reservation when we accept your reservation order. The cost of your reservation is the total of: the Rental Fee, Reservation Processing Fee of $25.00, Linen Charge, local Transient Occupancy Tax of 13% and any other special products that were purchased from our website.

(b) Cancellation Policies. You may cancel or change your reservation providing it meets the following guidelines. You may change your reservation dates or unit assignment without penalty or fees up to 14 days before your arrival date. There are no changes within 14 days of your arrival date. You may cancel your reservation up to 21 days before your arrival date with a $25.00 fee. There are no cancellations within 21 days of your arrival date and no refunds. Holiday periods have different deadlines. 30 days or more prior to arrival in order to receive a refund. The cancellation fee is $125.00 The reservation is Non Refundable 30 days or less before arrival.

Refunds are issued approximately thirty days after cancellation of your reservations. Rental rates are subject to change at anytime. Sever weather conditions and occasionally a lack of snow are a way of life in the mountains and are truly beyond our control. Therefore, we'd like to be aware that no refunds are issued for weather related circumstances, snow conditions or the number of chair lifts in operations.

(c) Reservation Deposit/Balance Due. a 50% deposit of the total amount of your reservation is due at the time of booking on a valid Visa, MasterCard, or Discover card. The balance is due 30 days prior to your arrival date and will automatically be charged to the credit card on file.

(d) Our Limitations. Occasionally circumstances occur which will necessitate change your original accommodations Televisions break, units run out of firewood, and sometimes water pipes freeze. Mammoth reservation bureau will do everything possible to rectify such circumstances as quickly as possible on your behalf. We only ask that you have patience while we arrange assistance for you and try to understand that weather conditions and limited available services sometimes hamper our ability to facilitate an instant remedy to the situation.

(d) Check-In Time. The central office is conveniently located near the corner of Highway 203 and Old Mammoth Road, as you enter town. The physical address is 94 Old Mammoth Road. If you plan to arrive in Mammoth after normal business hours, we will place an envelope with your unit's key in the wooden cabinet located inside our foyer. Please locate your key by checking the envelope with your last name and reservation number. Upon arrival, a $200 security deposit is required. A valid Visa, MasterCard or Discover card may be used. If you do not have a credit card, you will be required to leave a $200 cash deposit. The registering party must be at least 21 years of age and will be held responsible of the entire party.

We are not responsible for weather and road conditions, airline delays/cancellations, power, cable or telephone outages, pool or spa breakdowns, early departure and/or lost items. 

 Entire payment is subject to forfeiture if occupants exceed maximum capacity of unit - Town of Mammoth Lakes Municipal Code

City Concierge is proud to have professionally managed units by Mammoth Reservation Bureau