Policies for Units Manged by Mammoth Reservation Bureau
PLEASE READ THE FOLLOWING TO ENSURE A MORE PLEASANT VACATION. These policies are specific to the unit you are currently viewing.
YOUR WARRANTIES TO US
You warrant (when proceeding with reservations) that you are at least 21 years old
and possess the legal authority to enter into this agreement and to use this website
in accordance with the terms and conditions of this agreement. You agree to be financially
responsible for all your use of this website as well as for the use of your name
and credit card account to pay for products and services purchased at this website.
You also warrant that all information supplied by you or members of your household
in using this website is true and accurate.
TERMS OF SERVICE
(a) Reservation Charges. You agree that your credit card will be charged for the
full cost of the reservation when we accept your reservation order. The cost of your
reservation is the total of: the Rental Fee, Reservation Processing Fee of $25.00,
Linen Charge, local Transient Occupancy Tax of 13% and any other special products
that were purchased from our website.
(b) Cancellation Policies. You may cancel or change your reservation providing
it meets the following guidelines. You may change your reservation dates or unit
assignment without penalty or fees up to 14 days before your arrival date. There
are no changes within 14 days of your arrival date. You may cancel your reservation
up to 21 days before your arrival date with a $25.00 fee. There are no cancellations
within 21 days of your arrival date and no refunds. Holiday periods have different
deadlines. 30 days or more prior to arrival in order to receive a refund. The cancellation
fee is $125.00 The reservation is Non Refundable 30 days or less before arrival.
Refunds are issued approximately thirty days after cancellation of your reservations.
Rental rates are subject to change at anytime. Sever weather conditions and
occasionally a lack of snow are a way of life in the mountains and are truly
beyond our control. Therefore, we'd like to be aware that no refunds are
issued for weather related circumstances, snow conditions or the number of
chair lifts in operations.
(c) Reservation Deposit/Balance Due. a 50% deposit of the total amount of
your reservation is due at the time of booking on a valid Visa, MasterCard, or
Discover card. The balance is due 30 days prior to your arrival date and will automatically
be charged to the credit card on file.
(d) Our Limitations. Occasionally circumstances occur which will necessitate
change your original accommodations Televisions break, units run out of firewood,
and sometimes water pipes freeze. Mammoth reservation bureau will do everything
possible to rectify such circumstances as quickly as possible on your behalf. We
only ask that you have patience while we arrange assistance for you and try to
understand that weather conditions and limited available services sometimes hamper
our ability to facilitate an instant remedy to the situation.
(d) Check-In Time. The central office is conveniently located near the corner
of Highway 203 and Old Mammoth Road, as you enter town. The physical address is
94 Old Mammoth Road. If you plan to arrive in Mammoth after normal business hours,
we will place an envelope with your unit's key in the wooden cabinet located inside
our foyer. Please locate your key by checking the envelope with your last name
and reservation number. Upon arrival, a $200 security deposit is required. A valid
Visa, MasterCard or Discover card may be used. If you do not have a credit card,
you will be required to leave a $200 cash deposit. The registering party must be
at least 21 years of age and will be held responsible of the entire party.
We are not responsible for weather and road conditions, airline delays/cancellations, power, cable or telephone outages, pool or spa breakdowns, early departure and/or lost items.
Entire payment is subject to forfeiture if occupants exceed maximum capacity of unit - Town of Mammoth Lakes Municipal Code.
City Concierge is proud to have professionally managed units by Mammoth Reservation Bureau